Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to make sure your order arrives quickly and safely. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-volume periods (such as holidays or special promotions), order processing may take a little longer. We appreciate your patience.
Shipping Carriers
We currently ship through USPS, FedEx, and UPS.
Shipping carrier options are available at checkout. We select the best carrier based on your location, order size, and delivery speed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
USPS: 3–7 business days
FedEx: 2–5 business days
UPS: 2–5 business days
Please note that these are estimates and actual delivery times may vary due to weather, carrier delays, or other factors beyond our control.
Free Shipping
We offer free standard shipping on orders over $500 within the United States.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your shipment directly through the carrier’s website.
Signature Confirmation & Insurance
For your peace of mind, orders over $750 may require a signature upon delivery.
All shipments are insured up to the value of your order while in transit. Once delivery is confirmed by the carrier, we are no longer responsible for lost or stolen packages.
Shipping Locations
At this time, we ship to addresses within the United States.
We do not currently ship to P.O. boxes, APO/FPO addresses, or international destinations.
Lost or Damaged Packages
We are not responsible for packages that are lost, stolen, or damaged during shipping. However, if your package is missing or arrives damaged, please contact us at jfjewelrystaug@gmail.com with your order number, and we will do our best to assist you in resolving the issue with the carrier.
Incorrect Address
Please double-check your shipping address before submitting your order. We cannot guarantee changes once an order has been processed. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.
Questions?
If you have any questions or concerns about your shipment, please contact us at jfjewelrystaug@gmail.com